Exchange Policy
Last Updated: 16 Aug, 2024
At Millenniya.com, we strive to ensure that you are completely satisfied with your purchase. If you need to exchange an item, this policy provides the guidelines for how to do so. Please review the following information to understand our exchange process and requirements.
1. Eligibility for Exchanges
1.1 Exchange Timeframe You can request an exchange within [Insert Number] days of receiving your order. Exchanges requested after this period will not be accepted.
1.2 Condition of Items To be eligible for an exchange, the item must be:
- Unworn, unused, and in its original condition.
- In its original packaging, including tags, labels, and any accompanying accessories.
- Not marked as non-exchangeable in our product descriptions (e.g., sale items, personalized items).
1.3 Non-Eligible Items Certain items are not eligible for exchange, including:
- Final Sale Items: Items marked as “Final Sale” cannot be exchanged.
- Personalized or Custom Items: Items that are customized or personalized specifically for you are non-exchangeable.
2. How to Request an Exchange
2.1 Initiate an Exchange To initiate an exchange, follow these steps:
- Contact Us: Reach out to our customer service team at [Insert Contact Email] or [Insert Phone Number] with your order number and the item you wish to exchange.
- Exchange Request Form: Complete the exchange request form provided by our customer service team, including details of the item you wish to exchange and the item you would like to receive in exchange.
2.2 Approval and Instructions Once your exchange request is received, we will review it and provide you with instructions for returning the original item. You will receive a return shipping label if the exchange is due to an error on our part or a defective item.
3. Returning the Original Item
3.1 Packaging and Shipping Pack the item securely in its original packaging and include any accessories, tags, or documentation that came with it. Use the return shipping label provided or ship the item to the address provided in our exchange instructions.
3.2 Shipping Costs If the exchange is due to our error or a defective item, we will cover the return shipping costs. For exchanges due to a change of mind or incorrect item selection, you will be responsible for return shipping costs.
4. Processing the Exchange
4.1 Return Receipt and Inspection Once we receive the returned item, it will be inspected to ensure it meets our exchange criteria. We will notify you via email once the inspection is complete.
4.2 Exchange Fulfillment After the item is approved for exchange, we will process and ship the replacement item to you. You will receive a confirmation email with tracking information for the new shipment.
4.3 Processing Time Exchange processing times may vary, but we typically complete exchanges within [Insert Number] business days of receiving the returned item. Please allow additional time for shipping.
5. Refunds in Lieu of Exchange
If you prefer a refund instead of an exchange, please refer to our Refund and Return Policy for information on how to request a refund. Note that refunds are subject to our refund policy and may be issued based on the item’s eligibility.
6. Contact Us
If you have any questions about our exchange policy or need assistance with your exchange, please contact us at:
Email: care@millenniya.com
Phone: +91 7665443011
Mailing Address: 87 Perfect Colony, Unti Road, Bagru, Bhankrota, Pincode: 303007, Jaipur, Rajasthan