Refund & Return Policy

Last Updated: 16 Aug, 2024

At Millenniya.com, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not fully satisfied with your order, our Refund & Return Policy provides guidelines for returning products and obtaining refunds. Please read the following terms carefully to understand your rights and obligations.

1. Eligibility for Returns

1.1 General Conditions To be eligible for a return and refund, the following conditions must be met:

  • Timeframe: You must initiate the return request within [number] days from the date of delivery.
  • Condition: The product must be in its original, unused, and undamaged condition, with all original packaging, labels, and tags intact.
  • Proof of Purchase: A valid receipt or proof of purchase is required to process your return.

1.2 Non-Returnable Items Certain items are non-returnable and non-refundable, including but not limited to:

  • Custom or Personalized Products: Items made to order or personalized according to your specifications.
  • Perishable Goods: Products that are subject to expiration or have a limited shelf life.
  • Digital Products: Downloadable software, e-books, or other digital content.

2. How to Return a Product

2.1 Return Process To return a product, please follow these steps:

  1. Contact Us: Reach out to our customer service team at [Insert Contact Email] or [Insert Phone Number] to request a return authorization. Include your order number and reason for the return.
  2. Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions for returning the product.
  3. Package the Product: Repack the product in its original packaging, including all accessories, manuals, and any other items that came with it. Clearly mark the return authorization number on the package.
  4. Ship the Product: Send the product to the address provided in the return authorization instructions. You are responsible for the shipping costs associated with returning the product, unless the return is due to an error on our part or a defective item.

2.2 Inspection and Processing Upon receipt of the returned product, we will inspect it to ensure it meets our return criteria. Once inspected, we will process your return and either issue a refund or provide a replacement, depending on your preference and availability of stock.

3. Refunds

3.1 Refund Process

  • Timeframe: Refunds will be processed within [number] business days of receiving and inspecting the returned product. The time it takes for the refund to appear on your account may vary depending on your payment method and bank processing times.
  • Method of Refund: Refunds will be issued to the original payment method used for the purchase. If you used a credit card, the refund will be credited back to the same card.

3.2 Partial Refunds In some cases, partial refunds may be issued, such as when:

  • Restocking Fees: A restocking fee applies for certain types of returns. This fee will be deducted from your refund amount.
  • Condition of Product: The returned product is not in its original condition, or some items are missing from the return.

4. Exchanges

4.1 Exchange Process If you would like to exchange a product for a different size, color, or model, please follow the same return process outlined above. Once we receive the returned product, we will process your exchange request and ship the new item to you. You will be responsible for any price differences between the original and exchanged product, as well as any additional shipping costs.

5. Defective or Incorrect Items

5.1 Reporting Defects or Errors If you receive a defective, damaged, or incorrect item, please contact us within [number] days of receiving the product. Provide a detailed description of the issue, along with photographs if possible. We will work with you to resolve the issue, which may include providing a replacement or issuing a refund.

5.2 Return Shipping for Defective Items If the return is due to an error on our part or a defect, we will cover the cost of return shipping and provide you with a prepaid return label.

6. Order Cancellations

6.1 Cancellation Policy Orders can be canceled within [number] hours of placing them, provided that the order has not already been processed or shipped. To request a cancellation, please contact us as soon as possible. Once an order is processed or shipped, it cannot be canceled and will need to be returned according to our return policy.

7. Contact Information

If you have any questions or need assistance with returns, refunds, or exchanges, please contact us at:

Email: care@millenniya.com
Phone: +91 7665443011
Mailing Address: 87 Perfect Colony, Unti Road, Bagru, Bhankrota, Pincode: 303007, Jaipur, Rajasthan

8. Changes to This Policy

We reserve the right to modify this Refund & Return Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. Please review this policy periodically to stay informed about our return and refund practices.