Frequently Asked Question

BRAND AND SERVICES

  1. What is the brand Millenniya about?

Millenniya offers sustainable contemporary handmade products designed with authentic handloom fabrics and embellished with heritage art & crafts of India.

  1. How can a firm/organization/ brand collaborate with millenniya?

We are happy to join hands to develop a sustainable fashion ecosystem based on our heritage. Please contact us oncare@millenniya.com to join hands in this mission.

CUSTOMER SERVICE

  1. How do I contact team millenniya?

You may call or WhatsApp us on +91 7665443011 between 10:00 AM to 6:00 PM or write to us at care@millenniya.com We would love to help you with your queries.

  1. How can I keep myself updated on new millenniya launches?

Please subscribe to our newsletter and follow us on our social media accounts @millenniya on Facebook and Instagram for new launches and updates.

ORDER PLACEMENT

    5.Where can I place my order?

You can place your order using the “Shop” option provided on www.millenniya.com

   6.Do you facilitate orders over the phone?  

Generally all orders are required to be routed through the website. However, Please call us on or mail us, we will suggest an appropriate alternative if you are not able to place the order on website.

   7.Can I place my order through email?

Generally all orders are required to be routed through the website. However, Please call us on or mail us, we will suggest an appropriate alternative if you are not able to place the order on website

   8.How can I place bulk order?

We would love to explore the possibility. Please write to us at care@millenniya.com

   9.What If I liked the product which shows “Out of Stock”?

Please contact us, and we will confirm the possibility, lead time to service the product.

DELIVERY AND SHIPPING

  10.How is my order shipped?

We have partnered with reputed courier companies, and orders are shipped door to door through logistic partners.

  11. What is the shipping cost for domestic shipment?

We offer free shipment services within India.

  12. What is the shipping cost for International shipment?

The standard shipping charges for international shipments is INR 2000 irrespective of invoice value and quantity of the order, unless an additional shipping charge is specifically communicated to you.

  13. What is the standard order delivery time?

In a usual scenario, we ship the order within 2-3 Days from order confirmation date. Once the order is shipped, it usually gets delivered to the customer within 4 to 5 working days.

  14. Do You Offer Express Shipping?

Yes, but there may be an additional cost to meet the urgent delivery requirement which need to be paid by the customer. It is to be noted that the super express shipping can only be serviced to selected pin codes and is only available for pre-paid order

  15. How can I modify my shipping address?

In case of modification in shipping address, kindly mail us within 2 hours of order placement. The modification in shipping address cannot be done once the order is processed for shipping.

RETURN AND REFUND

  1. Can I return the order?

Please refer to Return and Refund Policy in the Information Section.

  16. How to cancel the order?

Order can only be cancelled before the shipment process is initiated. Please contact us within 2 hours of order placement for cancellation.

  17. What if I received the damaged courier?

Please do not accept the product if the courier parcel is damaged or tampered with. Please refer to Return and Refund Policy for the detailed process.

  18. How do you refund the amount in case of cancellation or return?

All refunds are processed through online payment platforms. In case of Cash-on-delivery order, you need to share the bank details in which the refund need to be processed. Please refer to Return and Refund Policy for the detailed process

  19. Is there an extra charge for return shipment in case of return?

Yes. https://millenniya.com/pages/refund-return-policy

PAYMENT

  20.Which payment modes do you accept?

We accept all most all major payment methods like MasterCard, VISA, Gpay, phonepe, paytm ,net banking, UPI, etc.

  21. Do you offer cash-on delivery facility?

Yes