At Millenniya.com, we strive to ensure that our customers are completely satisfied with their purchases. However, if you are not fully satisfied with your order, our Refund & Return Policy provides guidelines for returning products and obtaining refunds. Please read the following terms carefully to understand your rights and obligations.
1. Eligibility for Returns
1.1 General Conditions To be eligible for a return and refund, the following conditions must be met:
- Timeframe: You must initiate the return request within [number] days from the date of delivery.
- Condition: The product must be in its original, unused, and undamaged condition, with all original packaging, labels, and tags intact.
- Proof of Purchase: A valid receipt or proof of purchase is required to process your return.
1.2 Non-Returnable Items Certain items are non-returnable and non-refundable, including but not limited to:
- Custom or Personalized Products: Items made to order or personalized according to your specifications.
- Perishable Goods: Products that are subject to expiration or have a limited shelf life.
- Digital Products: Downloadable software, e-books, or other digital content.
2. How to Return a Product
2.1 Return Process To return a product, please follow these steps:
- Contact Us: Reach out to our customer service team at [Insert Contact Email] or [Insert Phone Number] to request a return authorization. Include your order number and reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions for returning the product.
- Package the Product: Repack the product in its original packaging, including all accessories, manuals, and any other items that came with it. Clearly mark the return authorization number on the package.
- Ship the Product: Send the product to the address provided in the return authorization instructions. You are responsible for the shipping costs associated with returning the product, unless the return is due to an error on our part or a defective item.
2.2 Inspection and Processing Upon receipt of the returned product, we will inspect it to ensure it meets our return criteria. Once inspected, we will process your return and either issue a refund or provide a replacement, depending on your preference and availability of stock.
3. Refunds
3.1 Refund Process
- Timeframe: Refunds will be processed within [number] business days of receiving and inspecting the returned product. The time it takes for the refund to appear on your account may vary depending on your payment method and bank processing times.
- Method of Refund: Refunds will be issued to the original payment method used for the purchase. If you used a credit card, the refund will be credited back to the same card.
3.2 Partial Refunds In some cases, partial refunds may be issued, such as when:
- Restocking Fees: A restocking fee applies for certain types of returns. This fee will be deducted from your refund amount.
- Condition of Product: The returned product is not in its original condition, or some items are missing from the return.
4. Exchanges
4.1 Exchange Process If you would like to exchange a product for a different size, color, or model, please follow the same return process outlined above. Once we receive the returned product, we will process your exchange request and ship the new item to you. You will be responsible for any price differences between the original and exchanged product, as well as any additional shipping costs.
5. Defective or Incorrect Items
5.1 Reporting Defects or Errors If you receive a defective, damaged, or incorrect item, please contact us within [number] days of receiving the product. Provide a detailed description of the issue, along with photographs if possible. We will work with you to resolve the issue, which may include providing a replacement or issuing a refund.
5.2 Return Shipping for Defective Items If the return is due to an error on our part or a defect, we will cover the cost of return shipping and provide you with a prepaid return label.
6. Order Cancellations
6.1 Cancellation Policy Orders can be canceled within [number] hours of placing them, provided that the order has not already been processed or shipped. To request a cancellation, please contact us as soon as possible. Once an order is processed or shipped, it cannot be canceled and will need to be returned according to our return policy.
7. Contact Information
If you have any questions or need assistance with returns, refunds, or exchanges, please contact us at:
Email: care@millenniya.com
Phone: +91 7665443011
Mailing Address: 87 Perfect Colony, Unti Road, Bagru, Bhankrota, Pincode: 303007, Jaipur, Rajasthan
8. Changes to This Policy
We reserve the right to modify this Refund & Return Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting. Please review this policy periodically to stay informed about our return and refund practices.
Welcome to Millenniya.com! We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. This Shipping Policy outlines the details of our shipping practices, including processing times, delivery options, and associated costs.
1. Shipping Methods and Delivery Times
1.1 Shipping Methods We offer various shipping options to cater to your needs. The available shipping methods are:
- Standard Shipping: Typically delivered within 5-7 business days.
- Expedited Shipping: Typically delivered within 2-4 business days.
- Next-Day Shipping: Delivered the next business day.
1.2 Delivery Times Delivery times are estimates and may vary based on factors such as:
- Shipping Destination: Delivery times may vary depending on your location.
- Order Processing Time: Orders are processed and shipped during business hours (Monday to Friday, excluding holidays).
- Carrier Delays: Unexpected delays caused by the shipping carrier or other factors beyond our control.
2. Shipping Costs
2.1 Shipping Charges Shipping costs are calculated based on the weight of your order, shipping method, and destination. The shipping charges will be displayed at checkout before you complete your purchase.
2.2 Free Shipping We offer free standard shipping on orders over [Insert Amount]. This offer applies to [specific regions, countries, or other restrictions, if applicable].
3. Order Processing
3.1 Order Confirmation After placing your order, you will receive an order confirmation email with details of your purchase and estimated delivery times.
3.2 Processing Time Orders are typically processed within [Insert Number] business days. If there are any delays or issues with your order, we will notify you promptly via email.
3.3 Handling Time Handling time is the time required to prepare your order for shipment. This includes picking, packing, and labeling. The handling time is separate from the shipping time and may vary based on the complexity of your order.
4. Shipping Restrictions
4.1 Delivery Areas We currently ship to addresses within [Insert Country/Region]. We do not ship to international destinations outside of [Insert Country/Region] at this time.
4.2 P.O. Boxes and APO/FPO Addresses We do not ship to P.O. Boxes or APO/FPO addresses. Please provide a valid street address for delivery.
4.3 Delivery Issues If there are issues with delivery due to incorrect or incomplete address information provided by you, we may need to contact you to correct the details, which could result in delays.
5. Tracking Your Order
5.1 Order Tracking Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and a link to track your shipment. You can use this tracking number to monitor the status of your delivery.
5.2 Tracking Information Tracking information may take up to 24 hours to update after you receive your shipping confirmation. If you experience any issues with tracking your order, please contact our customer service team for assistance.
6. Delivery Issues and Lost Packages
6.1 Missing or Lost Packages If your package is marked as delivered but you have not received it, please check with your local carrier or postal service. If you still cannot locate the package, contact our customer service team for assistance.
6.2 Damaged Packages If you receive a damaged package, please contact us immediately and provide photos of the damage. We will work with you to resolve the issue and arrange for a replacement or refund if necessary.
7. Returns and Exchanges
7.1 Return Policy If you need to return an item, please refer to our Return and Refund Policy for detailed instructions on how to process a return or exchange. Note that certain items may be ineligible for return based on our policy.
7.2 Return Shipping Costs Unless the return is due to a mistake on our part or a defective item, you will be responsible for return shipping costs. If a return is initiated due to our error, we will cover the return shipping charges.
8. Contact Us
If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us at:
Email: care@millenniya.com
Phone: +91 7665443011
Mailing Address: 87 Perfect Colony, Unti Road, Bagru, Bhankrota, Pincode: 303007, Jaipur, Rajasthan
About the shop
The Millenniya.com Part Of RAHUL ONLINE DEAL {GSTIN. IANPK1737F1ZG }. Millenniya is the maker of simple and humble designs with Hand Block Printed fabrics.All products manufactured and marketed by Millenniya.
📧Email : care@millenniya.com
📞Contact No : +91 7665443011
MON-SAT- 10.00 AM TO 06.00 PM (IST)
Address : 87 Perfect Colony, Unti Road, Bagru, Bhankrota
Pincode: 303007, Jaipur, Rajasthan
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At Millenniya.com, we strive to ensure that you are completely satisfied with your purchase. If you need to exchange an item, this policy provides the guidelines for how to do so. Please review the following information to understand our exchange process and requirements.
1. Eligibility for Exchanges
1.1 Exchange Timeframe You can request an exchange within [Insert Number] days of receiving your order. Exchanges requested after this period will not be accepted.
1.2 Condition of Items To be eligible for an exchange, the item must be:
- Unworn, unused, and in its original condition.
- In its original packaging, including tags, labels, and any accompanying accessories.
- Not marked as non-exchangeable in our product descriptions (e.g., sale items, personalized items).
1.3 Non-Eligible Items Certain items are not eligible for exchange, including:
- Final Sale Items: Items marked as “Final Sale” cannot be exchanged.
- Personalized or Custom Items: Items that are customized or personalized specifically for you are non-exchangeable.
2. How to Request an Exchange
2.1 Initiate an Exchange To initiate an exchange, follow these steps:
- Contact Us: Reach out to our customer service team at [Insert Contact Email] or [Insert Phone Number] with your order number and the item you wish to exchange.
- Exchange Request Form: Complete the exchange request form provided by our customer service team, including details of the item you wish to exchange and the item you would like to receive in exchange.
2.2 Approval and Instructions Once your exchange request is received, we will review it and provide you with instructions for returning the original item. You will receive a return shipping label if the exchange is due to an error on our part or a defective item.
3. Returning the Original Item
3.1 Packaging and Shipping Pack the item securely in its original packaging and include any accessories, tags, or documentation that came with it. Use the return shipping label provided or ship the item to the address provided in our exchange instructions.
3.2 Shipping Costs If the exchange is due to our error or a defective item, we will cover the return shipping costs. For exchanges due to a change of mind or incorrect item selection, you will be responsible for return shipping costs.
4. Processing the Exchange
4.1 Return Receipt and Inspection Once we receive the returned item, it will be inspected to ensure it meets our exchange criteria. We will notify you via email once the inspection is complete.
4.2 Exchange Fulfillment After the item is approved for exchange, we will process and ship the replacement item to you. You will receive a confirmation email with tracking information for the new shipment.
4.3 Processing Time Exchange processing times may vary, but we typically complete exchanges within [Insert Number] business days of receiving the returned item. Please allow additional time for shipping.
5. Refunds in Lieu of Exchange
If you prefer a refund instead of an exchange, please refer to our Refund and Return Policy for information on how to request a refund. Note that refunds are subject to our refund policy and may be issued based on the item’s eligibility.
6. Contact Us
If you have any questions about our exchange policy or need assistance with your exchange, please contact us at:
Email: care@millenniya.com
Phone: +91 7665443011
Mailing Address: 87 Perfect Colony, Unti Road, Bagru, Bhankrota, Pincode: 303007, Jaipur, Rajasthan